Have Questions, We are here to help!

What makes the BlueMoon Cervical Pillow unique?
Our pillow is designed with an ergonomic, contoured shape that provides targeted support to your neck, shoulders, and spine. The orthopedic design helps relieve pain, reduce tension, and improve sleep posture, allowing you to wake up feeling refreshed and pain-free.

Who can benefit from using this cervical pillow?
This pillow is ideal for side, back, and stomach sleepers who experience neck and shoulder pain. It’s especially beneficial for those who suffer from stiffness, tension, or discomfort during sleep.

What materials is the pillow made of?
The pillow is made from high-quality, breathable memory foam that conforms to your body’s natural curves. The foam is hypoallergenic and temperature-sensitive, providing both comfort and a healthy sleep environment.

Does the pillow cover come off for washing?
Yes, the pillow comes with a removable, machine-washable cover that is easy to care for. Simply unzip, remove the cover, and wash it as needed to keep your pillow fresh and clean.

Will this pillow help with neck pain?
Yes, the ergonomic design specifically supports the cervical spine, helping to alleviate neck and shoulder pain by encouraging proper alignment. Many of our customers report reduced discomfort after using it consistently.

How firm is this pillow?
The pillow offers a medium-firm feel that is soft enough to contour comfortably while still providing the necessary support to keep your spine aligned.

Is this pillow suitable for travel?
While it is primarily designed for home use, the compact size of the pillow makes it suitable for car trips or flights where extra neck support is needed. However, it may not be ideal for packing into a small carry-on.

How long does it take to get used to the pillow?
It may take a few nights for your body to adjust to the new support. We recommend giving it a week for full comfort as your body aligns to the ergonomic design.

What is the return policy if the pillow doesn't work for me?
We want you to love your purchase! Please refer to our store’s return policy if you’re not fully satisfied. We offer returns within 30 days for any unused or undamaged item.

Where do you ship, and how long will it take to receive my order?
Currently, we ship to the United States, with plans to expand to international shipping soon! Once your order is placed, it will be processed immediately, and delivery typically takes between 1-2 business days. You’ll receive a tracking number once your order ships so you can follow its journey to you.

How much does shipping cost?
Shipping rates vary based on your location and the total order weight. You can view the shipping cost at checkout before finalizing your purchase. We also offer free shipping for orders over $100.

What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also choose to pay through PayPal for secure, convenient checkout. All transactions are encrypted and secure.

Is my payment information secure?
Absolutely! We use SSL encryption to protect your payment details. Your personal information is always handled with the highest security standards, ensuring a safe and secure shopping experience.

Will I be charged sales tax?
Sales tax is applied to orders based on your shipping address and in accordance with state regulations. Any applicable tax will be calculated and displayed at checkout.

Do you offer international shipping?
At the moment, we are focused on U.S. shipping. However, we are working on expanding to offer international shipping options soon. Stay tuned!

How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can use this link to monitor your order’s progress from our warehouse to your door.

What if my order is delayed or lost?

If your order is delayed beyond the estimated delivery window or if you suspect it may be lost, please contact our customer service team [link to contact page]. We will work with the carrier to resolve the issue and keep you updated.